Privacy Policy
Last Updated: April 23, 2026
This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.
We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.
Data Security
We utilize industry-standard encryption and security protocols to protect your personal information.
Your Rights
You have full control over your data, including the right to request deletion or access at any time.
Definitions
For the purposes of this Privacy Policy:
- Account means a unique account created for You to access our Service.
- Company (referred to as "the Company", "We", "Us" or "Our") refers to Keenway LLC, based at 400 Corporate Pointe, Suite 300, Culver City, CA 90230.
- Personal Data is any information that relates to an identified or identifiable individual.
- Service refers to the Website and Applications.
- Website refers to Keenway LLC DBA Keenwayˢᵐ, accessible from https://gokeenway.com/
Collecting Your Data
Personal Data Collected
- • Email address
- • First & Last Name
- • Phone number
- • Physical Address
- • Vehicle Information
- • Location Data
When You access the Service through a mobile device, We may collect information automatically, including the type of mobile device You use, Your mobile device unique ID, IP address, and location data specifically to facilitate delivery tracking.
Use of Data
The Company may use Personal Data for the following purposes:
- To maintain our Service, including monitoring usage.
- To manage Your Account: giving You access to different functionalities.
- To contact You: Via email, telephone, or SMS regarding updates and security.
- To facilitate deliveries: Using location data to track shipments in real-time.
SMS Notifications & Text Messaging
Keenway LLC operates an SMS notification program to keep customers and shipment recipients informed about delivery status updates, pickup confirmations, and live tracking links. This section explains how we collect consent, what messages we send, and how you can opt out.
How We Obtain Your Consent (Opt-In)
SMS notifications are strictly opt-in. Customers explicitly enable SMS alerts through their Keenway account Preferences page at app.gokeenway.com/dashboard/preferences. Separate toggles allow customers to opt in for:
- My SMS Updates — Status texts sent to the pickup/sender phone number on the shipment.
- Receiver SMS Updates — Status texts sent to the recipient's delivery phone number, so they know their package is on the way.
No SMS messages are sent unless the customer has explicitly enabled the corresponding toggle in their account preferences.
Types of SMS Messages We Send
- Shipment Confirmation — Sent when a new shipment is created and confirmed on the platform.
- Status Updates — Sent when a shipment reaches a new milestone (e.g., Picked Up, In Transit, Out for Delivery).
- Delivery Confirmation — Sent when a shipment is marked as Delivered, including a link to the tracking page.
All messages include a live tracking link (e.g., https://app.gokeenway.com/track/KW-XXXXX) accessible without login. We do not send marketing, promotional, or spam SMS messages through this program.
Message Frequency
Message frequency varies based on shipment activity. You may receive up to 5–10 messages per active shipment depending on how many status updates occur during the delivery lifecycle.
Message & Data Rates
Message and data rates may apply. Standard carrier messaging rates may be charged by your mobile carrier for each SMS received. Keenway LLC does not charge for SMS notifications.
How to Opt Out (STOP)
You can opt out of Keenway SMS notifications at any time using any of the following methods:
- Reply STOP to any Keenway SMS message to immediately unsubscribe from all future messages.
- Log into your account and toggle off SMS notifications at app.gokeenway.com/dashboard/preferences.
- Contact us directly at Support@Gokeenway.com to request removal.
After replying STOP, you will receive one final confirmation message and no further SMS will be sent. Reply START at any time to re-subscribe.
Help (HELP Command)
Reply HELP to any Keenway SMS to receive assistance information. You can also reach us at:
- Email: Support@Gokeenway.com
- Website: app.gokeenway.com
Supported Carriers
Keenway SMS notifications are supported by all major US carriers including AT&T, T-Mobile, Verizon, Sprint, Boost Mobile, Virgin Mobile, US Cellular, and others. Carrier support may vary. Keenway LLC is not liable for delayed or undelivered messages due to carrier issues.
Keenway LLC's SMS program is powered by Twilio, Inc. By opting in to SMS notifications, you acknowledge that your phone number and message data will be processed in accordance with Twilio's privacy policy in addition to this policy.
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